Comments on: Busy signal at Volusion

By: KathyT

KathyT — Thu, 05 Aug 2010 12:13:35 +0000

I downloaded the free trial of volusion and fell in love with the software. But as I began to question the bandwidth – and contact customer support about it – I was totally turned off. I asked what happens when you go over the max amount alloted in the plan — they said it is $7 per GB over. OUCH! I asked, where is this info documented so I would know it BEFORE spending my money and signing up. They said “IT’s NOT DOCUMENTED” — so not only is it hidden unless you ask – they can change that price at any time! I contacted them on Facebook about this issue (making it more public) and they said it is documented. . . and then sent me a link to a Blank Page on their site. I did a search for Reviews about them — HORRIBLE!
This is so said, they have such wonderful software that tons of people would love to use (or purchase right out) – but they are a shady company that really tries to rip you off in the end. Thank goodness for web reviews!

By: Yana

Yana — Sun, 06 Dec 2009 03:15:57 +0000

Bandwidth isn’t cheap. But Volusion does overcharge for it and does not provide enough monitoring to the customer to see if they will be overbilled in the current month. They also claim to have a dedicated servers, but they dont guarantee bandwidth / hardware allocation. Not worth it.

I work with Shopping Cart Elite (www.shoppingcartelite.com), similiar to Volusion except much more features and they show you where you are with bandwidth and offer real dedicated solutions.

By: YancyD

YancyD — Wed, 18 Nov 2009 22:03:09 +0000

So from the last oomment from Freelance on 10/16/09, does that mean they got better and I should still think about using them??

By: Freelance Consultant

Freelance Consultant — Fri, 16 Oct 2009 20:46:04 +0000

Their prices went way down and they also increased the badwidth. . .

By: BillyBaroo

BillyBaroo — Wed, 14 Oct 2009 17:29:00 +0000

Volusion has based their business model on BW overages and makes an absolute fortune on these charges. And its a shame because their Cart is great otherwise. We pay $1200 per month in BW overages and are desperately searching for another cart solution. Bottom line, if you think your site will receive ANY amount of substantial traffic, look elsewhere as you will get KILLED with overage fees.

Also, their recent “upgrade” and bump in BW allowances is a joke. Woohoo, they gave us 15 extra GB per month…now we’re only over by 200 GB

By: Craig

Craig — Mon, 14 Sep 2009 18:52:47 +0000

They changed because they left Rackspace and now host on their own. Since then there has been outage issues with volusion.

By: Fighter Warehouse

Fighter Warehouse — Fri, 11 Sep 2009 09:39:41 +0000

The actual worst part of volusion is their “tough sh^t” attitude in customer service. I don’t know how many times our site has gone down or just been VERY slow (and we’re on dedicated server). They just bumped their bandwith allowance, but its not enough for me. I’m actively looking to switch. I need something with POS function and would love a multiple-storefront option.

anyway, it’s because of their CS attitude that I’m done with them.

By: Michael

Michael — Fri, 04 Sep 2009 22:41:32 +0000

I just looked at Volusion and after speaking with them they told me that they have reduced their pricing and increased all bandwidth on all plans. Any thoughts on this?

By: John

John — Wed, 08 Jul 2009 08:12:50 +0000

Wow! glad I ran across this blog. I was just considering using Volusion for my new business after trying their 14 day free trial but now I am really concerned about the bandwidth issues and ridiculous over charges.

Thanks for posting your comments everyone… you probably saved me a lot of headaches and financial problems.

By: Ryan Kirk

Ryan Kirk — Sat, 25 Apr 2009 01:49:55 +0000

I got to this page by Googling “better than volusion”. It’s what I always do when I’ve settled on a product then start to have second thoughts. I’m glad I did. After calculating the bandwidth necessary for my site, I’d go way over Volusion’s plans.