Comments on: Top Ten E-Commerce Mistakes http://thecartblog.com/2008/02/13/top-ten-e-commerce-mistakes/ A blog about shopping carts and e-commerce Fri, 02 Dec 2011 21:21:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Eric Leuenberger http://thecartblog.com/2008/02/13/top-ten-e-commerce-mistakes/comment-page-1/#comment-405 Eric Leuenberger Wed, 13 Feb 2008 20:05:51 +0000 http://thecartblog.com/2008/02/13/top-ten-e-commerce-mistakes/#comment-405 Couldn't agree more. Customer service always wins out in the end. That especially holds true if you intend on KEEPING those initial customers you acquire! If you are a "one time only give me my money and thank you" type person, then customer service might not matter to you. But guess what? If you treat customers like that, it will eventually come around and hit you hard. You may sustain short term wealth, but the long term success that should go with it (and is present in all good companies) will be non-existent. Couldn’t agree more. Customer service always wins out in the end. That especially holds true if you intend on KEEPING those initial customers you acquire!

If you are a “one time only give me my money and thank you” type person, then customer service might not matter to you.

But guess what? If you treat customers like that, it will eventually come around and hit you hard. You may sustain short term wealth, but the long term success that should go with it (and is present in all good companies) will be non-existent.

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