Entrepreneur Magazine provides an interesting writeup on RatePoint, a new service which hosts and manages customer feedback. I thought RatePoint’s service was very clever and nicely implemented, but not well suited for online enterprises like That Software Guy because of the prominence of map and address information on the review page. I would have also liked some way of culling out people who I hadn’t actually transacted business with (but then this raises the question of whether the business is tampering with the reviews). I wonder why PayPal doesn’t offer a service like this?
BTW, has anyone else noticed that rating requests have become standard for Amazon Marketplace purchases? I don’t remember receiving these (at least this often) in the past.
