The Cart Blog

Tuesday, July 22, 2008

Calacanis on leadership and purpose

Filed under: Communication — thatsoftwareguy @ 11:58 am

Just finished Jason Calacanis’ analysis of the Monitor110 failure. The part I liked best was his description of the CEO’s role in determining the core purpose of the enterprise:

If you can’t tell me the purpose of your company in one sentence
you’re screwed. As an exercise, I like to write sentences to summarize
the purpose of other people’s companies.

– Microsoft makes software that makes people productive.
– Google makes the most effective and easy to use advertising
platform in the world (you thought they were a search company?).
– DIGG makes a never-ending list of fascinating stories for people.
– YouTube provides the largest and most diverse library of videos on
the planet.
– Twitter enables platform-independent communications.
– ESPN provides sports information and entertainment.
– Apple makes technology products that work beautifully and look beautiful.
– Mahalo helps people find information they can trust.
– Coca-Cola provides beverages that people like to drink.
– Southwest provides cheap flights.
– TIVO makes watching TV easier.

So I thought, “what does That Software Guy do?”

“That Software Guy makes your online operation more profitable.”

That’ll do.

Monday, July 21, 2008

Stock guys say gas prices drive online sales increase

Filed under: News — thatsoftwareguy @ 6:57 am

It’s not exactly the first time someone has made the argument that fuel prices are accelerating the migration from instore to online purchasing.  What I did find interesting was the idea investors should have an explicit channel target before making a buy decision:

Until the internet sales are 15% or 20% of total sales for a company like Gap, investors should not look at online revenue as a reason to buy retail stocks.

I haven’t heard anyone else use this 15-20% number, and I have long believed that gerrymandering revenue numbers  is a dangerous practice for investors.  Am I wrong?

Sunday, July 20, 2008

July Newsletter

Filed under: That Software Guy,Zen Cart — thatsoftwareguy @ 2:17 pm

That Software Guy’s July Newsletter just came off the presses.  Enjoy!

Encourage like Osteen

Filed under: Sales — thatsoftwareguy @ 9:31 am

Reading an article from Portolio.com about Joel Osteen (which was predictably suspicious) made me stop and think about his remarkable ability to connect with people.

Now you may or may not be a fan of prosperity theology – and for the record, I’m not.  But isn’t it interesting how many lives Osteen has profoundly affected, and for the better, it must be conceded.   From a sales perspective, he’s clearly one of America’s greatest salesmen.

What’s his secret?  Relentless optimism.   It’s a pattern in his life and his speaking.  And it’s worth emulating.

Saturday, July 19, 2008

Better Together Admin bug

Filed under: That Software Guy,Zen Cart — thatsoftwareguy @ 10:18 pm

In Better Together Admin 1.0.2 and below, the file

includes/extra_configures/better_together_admin_defines.php

should be moved to

includes/extra_datafiles/better_together_admin_defines.php

Failure to perform this fix will cause missed orders in carts using PayPal IPN and a database prefix.  This fix is included in future versions of Better Together Admin.

Sorry, I can’t help you

Filed under: Communication — thatsoftwareguy @ 8:43 am

I don’t know if it’s the sour economy or what, but lately I’ve received a bunch of pitches from people with no clues and even less money. I asked my friend the starving artist about polite ways to blow them off, and he came up with this list of ways to tell clients “it’s not me, it’s you.”  Thanks, Jeremy!

Friday, July 18, 2008

Gitomer talks Word-of-Mouth

Filed under: Communication,Marketing — thatsoftwareguy @ 5:55 am

See the interview. As I talked about earlier this week, That Software Guy using RatePoint for Word of Mouth management, which is an excellent and reasonably priced solution.

Thursday, July 17, 2008

Craft it like 37 Signals

Filed under: Communication,Site Design — thatsoftwareguy @ 1:38 am

Harvard Business Review recently did a really interesting article about 37 Signals. Apparently their secret sauce is recognizing that less is more:

“When you’re competing against companies that have so much more, the only answer is to do less,” Jason and David told me. “Do less than your competitors to beat them. Instead of one-upping other companies, one-down them. Instead of out-doing other products, under-do them.”

If Pareto’s law applies to your business (hint: it does) then you should absolutely be asking yourself questions like:

  • Does it really make sense for me to be vertically integrated? Or should I just pass on that other business?
  • Is any aspect of my product offering overengineered?
  • If I re-released a feature-dieted version of my product, would most people complain or be delighted?

Tuesday, July 15, 2008

Crowdsource like Calacanis

Filed under: News — thatsoftwareguy @ 6:29 am

Jason Calacanis has migrated from blogging to newsletter writing, where he gets to share his views and not deal with hecklers. Nice for him; not as good for me because I don’t get to read the opposing viewpoint to whatever he’s arguing.

Nevertheless, he’s not giving up on crowdsourcing. One of his first newsletter topics is “How to Generate Feedback for Your Startup.” The methods he discusses all hinge on drawing from the wisdom of crowds. Here’s one:

LinkedIn.com’s Q&A service
——————————

-
Shortly after launching Mahalo I asked folks on LinkedIn’s Answers
service what they would do if they were the CEO of Mahalo. The goal
here was to get feedback, but also to create empathy and engagement
with the product.

If users can understand that we’re humans trying to build something
helpful we move from being an abstract object in their minds to
something more like colleagues. We’re all trying to make our way in
the world, no one has all the answers, and asking for help is a humble
and worthwhile action no matter who you are.

On LinkedIn folks want to connect with you and they want others to see
how smart they are. As such, the answers on LinkedIn are massively
more considered than those on Yahoo Answers.

You can read the feedback here: http://tinyurl.com/linkedinceo

I have written before that I’m a huge fan of LinkedIn’s Questions & Answers section.  It’s a great vehicle for getting input you normally wouldn’t hear and showing off your expertise.

Monday, July 14, 2008

More bad news for eBay sellers

Filed under: News — thatsoftwareguy @ 10:32 am

Shopping cart vendors, are you targeting eBay exiles?  Mom and pop shops are no longer eBay’s target market.

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