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Archive for the ‘Psychology’ Category

The magic of free

Tuesday, April 1st, 2008

Behavioral economist Dan Ariely says free things have a bewitching power over us. Just read the free :) excerpt from his new book Predictably Irrational: The Hidden Forces That Shape Our Decisions. And if you want to read further, you can read Professor Ariely's complete academic paper describing ...

Don’t forget the cents!

Sunday, March 16th, 2008

If you're writing copy for a website sale, be sure to mention the cents in your price discount figures; it will make the discount look bigger. Conversely, if you're just stating prices, try omitting the cents; it will make the price look smaller.

Being Mr. Right

Wednesday, February 20th, 2008

Dealing with clients who "just won't settle?" The case for settling for Mr. Good Enough might give you ideas on crafting some persuasive language. A few years ago, Professor Barry Schwartz wrote a book called The Paradox of Choice, in which he argued that people making decisions ...

Free Shipping over $x is the ultimate upselling tool

Tuesday, February 19th, 2008

In case there was any doubt in your mind, read this New Yorker article on behavioral economics. According to behavioral economists, people reason that there's no visible possibility of loss if a "free" offer is accepted, because it's, well, free.

Gladwell on customization

Tuesday, February 12th, 2008

Embracing the diversity of human beings leads to true happiness ... and profit. Here's Malcolm Gladwell talking about how to squeeze an extra $600M out of the spaghetti sauce market.

The perfect is not the enemy of the good

Saturday, February 2nd, 2008

I was just listening to a CFR Podcast on Preventing Nuclear Terrorism in which the speaker said that one of the problems with our current strategy is that it focuses on very expensive exhaustive test measures (100% inspection of all cargo ships), rather than smaller measures across a broader spectrum ...

Default to yes

Wednesday, January 30th, 2008

New connections mean new opportunities and new business - be open and default to yes.   January's almost over.  If you're still looking for a New Year's Resolution that will help you build your business, this is a good one.  As we get older, there's a tendency to be dismissive ...

Charles M. Schwab

Sunday, January 6th, 2008

No, not Charles R. Schwab the discount broker - Charles M. Schwab, the industrialist. Charles M. Schwab was the first man in the United States to make a salary of one million dollars a year, while in the employ of Andrew Carnegie. Schwab's motto was simple: Be hearty in your approbation, ...

Got Ideas?

Thursday, January 3rd, 2008

If you're running low on fresh ideas, try exposing yourself to new things - new creative inputs that might generate new pathways. Here are three suggestions: The blog KillerStartups.com gives thumbnail reviews of new startups - some of them are crazy of course, but many are ingenious. The website (and ...

Are you an anonymous seller? Three Trust Builders

Wednesday, December 5th, 2007

The Internet Merchants Association blog had an interesting post about how eBay sellers are forced to reduce prices to overcome the reluctance of suspicious buyers. Conversely, Amazon's high trustworthiness allows them to charge a premium. How can the individual shopowner avoid being forced to give an "eBay discount?" Probably ...

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